Terms & Conditions

This website is operated by Shenzhen Delkon Lighting Co., Ltd.. Throughout the site, the terms “we”, “us” and “our” refer to Shenzhen Delkon Lighting Co., Ltd. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our LED Aluminum Profiles,LED Linear Lights,LED Garage Lights,LED Neon Flex and LED Strip Lights to customers all over the broad.

When we have a contract with you

When you place an order with us, you are making an offer to purchase the goods in your basket at checkout. Once you check out and pay we'll send you an order confirmation. Your offer to us to purchase is accepted (and we have a contract) when we pack and despatch your order (or the first part of the order, if there will be more than one shipment). Up to that point we can decline your order. This is very rare and the most likely reason would be if we don't have stock (but we will usually call you first see below) or we have made a pricing error. If we do cancel your order we will tell you and send your money back.

Stock availability

When we arrive at the office in the mornings we check the orders to ensure we have everything we need to fulfil them (we have a stock management system so 99% of the time we do!) and we set about getting your stuff ready for despatch. Sometimes we have to wait for an item to come into our warehouse and we always try to make sure you know about that before you order so it's not a surprise. If there is going to be a big delay we have not warned you about, something is shown in stock when it's not, or there is some other problem or question with your order, we will let you know. But don't worry as we have a big warehouse, good computers, and even better people, the vast majority of orders go through quickly and without a hitch.

Oops we got the price wrong or we delivered the wrong stuff

Very very occasionally we realise we have made an obvious pricing error .e.g we have listed something for 10.00 pence instead of £10.00. If a mistake like that happens we have a right to cancel your order (right the way up to the time it would be delivered to you). If there is a mistake on the price we will contact you to see if you want to go ahead with the purchase (at the corrected price). Similar rules apply if we accidentally deliver the wrong stuff: for example we deliver 10PCS 2M  of LED profile rather than 10PCS 1M. This is very rare but we mention it here in case it happens.


The prices we display will be marked excluding any tax or VAT. Prices are also shown before shipping which is added during the checkout process.

Our lowest price guarantee relates to comparable products i.e. they have to be the same or better quality, same or better quantity and availability (holding stock like we do costs money). If you find a comparable product elsewhere prior to your order being placed give us a call and we will check it out. If we agree we will either match the price or rethink our business model!


Delivery options will be presented to you on checkout. Sometimes if you order enough delivery is free. Happy days!

If you give a courier permission (for a particular order or generally) to leave parcels in your porch, shed or similar, or with a neighbour; or someone in your house (other than you) accepts/signs for them, then the goods will be treated as delivered by us and risk that they disappear or you never get them passes at that point. Similarly if the courier company has a policy of attempting to redeliver a certain number of times before requiring you to visit their depot, or sending them back to us, then once they have tried the agreed number of times it's over to you to collect them. If they come all the way back to us we will try to contact you to find out why. Eventually (after a minimum of 30 days) we have the right to dispose of the goods or (at our option) put them back into stock, in each case without refund. That said, we don't usually exercise this right since we try pretty hard to get the stuff delivered or redelivered so that you are happy and order from us again.

Product guarantee

 All our products are guaranteed – in many cases up to 2 or even 5 years. Just check the listing on the individual product page. Keep your proof of purchase.

Our stuff is pretty good so guarantee claims are rare but they do sometimes happen. If you think a product has failed or is not working correctly or you have on idea how to install,just email info@delkonled.com. We will solve it as best as we can.

 Only the things you would expect are excluded, which are: incorrect installation; use of the wrong voltage or current (e.g. powering 12v tape with a 24v driver or under specifying a driver); faulty wiring; conflict with components not specified by and purchased from us for the relevant job; damage caused by continued use or attempted repair (without our authority) after you noticed the problem; exposure to excessive heat (please ensure tape and drivers are adequately ventilated and tape dimming/voltage adjusted as necessary); vibration; water (unless correctly IP rated); salt/salty air; or chemicals. Please note that guarantee does not apply to any natural deterioration in the brightness or colour-trueness of the LED tape over time. In addition, non-illumination of up to 1% of the individual transistors in LED tape is within the expected tolerance and is not a warranty issue. Failures above this rate are covered.

Cancellation & Returns

If you are a consumer you have a right to cancel an order (for any reason) from the time of order up to 7 days from receiving the goods (7 days from receipt of the last package if the goods are sent in more than one delivery). To cancel email us on info@delkonled.com. Please note that items must be unaltered, undamaged (by you) and returned complete with all original packaging, instruction manuals and similar, so please hold onto these.

Exceptions: there is no automatic right to cancel if an item has been ordered in by us especially for you and we have told you that it will be (in this case we are to that extent buying as your agent and supplying you on our terms) or an item is  customised or adapted for you (e.g. cut to length, soldered or similar). Please assume (unless you ask and we confirm otherwise) that neon flex is always cut to length and so it is not returnable unless defective.

If you are a business or buying on behalf of a business you do not have an automatic right to cancel without reason but give us a call anyway and we will see what we can do.

If a product is faulty please follow the same procedure as for a consumer cancellation -  email us on info@delkonled.com

If you are returning goods (whether for cancellation or they are faulty) please do so in the original packaging and include all instruction manuals and similar. For no fault cancellations as a consumer you must bear the cost. For returns where there is a fault you pay the postage/courier up front and we will reimburse it when we receive them back and confirm that they are indeed faulty. Goods must be returned to us within 7 days of notification of return or cancellation.

Refunds will be made to the same account/card that payment was made from. However if you have used or damaged goods or returned them without the original contents or unnecessarily damaged packaging we may adjust the amount of refund given (or in extreme cases give no refund at all) to take into account the knock on effect on what we can sell them for.